Conga CPQ vs. IBM CPQ

Conga CPQ and IBM CPQ are two industry leaders in CPQ software. Both offer comprehensive solutions that enable organizations to create and manage accurate quotes quickly, accurately, and consistently. This comparison analyzes their use cases, benefits, and how different companies use them to help business owners decide which one is a better fit for their organization.

Introduction

Compare Conga CPQ vs. IBM CPQ

CPQ software is an invaluable tool for sales teams, improving sales process agility and accuracy while helping to ensure that quotes are accurate and consistent. By automating, streamlining, and simplifying the sales quote process, CPQ solutions help to improve customer experience, reduce time to market, and save valuable time on repetitive tasks.

Conga CPQ and IBM CPQ are both cloud-based CPQ solutions that offer comprehensive features and capabilities to help organizations create, manage, and deliver quotes quickly and accurately. Both include features like guided selling, quoting configuration, and proposal generation. And each includes its own set of features to help automate and manage the sales quote process.

Conga CPQ is a tool built for complex sales contracts, and it is designed to manage the entire sales quote process while also providing access to detailed analytics. For businesses that need to quickly generate quotes and manage multiple versions, configurations, upsells, and cross-sells of products, Conga is a solid option.

IBM CPQ is primarily used by ecommerce and retail operations, but it is also suitable for complex sales with its comprehensive quote configuration capabilities. Its localized pricing engine and geographic support make it useful for multinational ecommerce sellers. It also offers advanced analytics, allowing users to quickly identify trends in their sales metrics and optimize their products accordingly.

Product Overview

Overview of each CPQ Solution

Plenty of organizations use either Conga CPQ or IBM CPQ for their quote and contract management functions. But the end result will vary based on the individual company, its needs, and how the specific software can benefit their business. Here’s a quick rundown of the features and benefits offered by each product.

Defining Conga CPQ

Before there was Conga, there was Apttus, an innovator in its own right. Originally built for the Salesforce Force.com platform, Conga CPQ is now a standalone multi-channel sales solution that offers an array of CPQ and CLM features to help automate quote issuing and contract management.

At its core, Conga CPQ is built to make complex quoting easier. Enterprise companies use its self-service guided selling interface to quickly configure and generate one-time and recurring quotes. As they need to add or remove functions, Conga’s scalable microservices architecture allows users to easily add on or switch out features in their subscriptions.

The main benefits of the Conga CPQ platform are its speed, scalability, and ease of use. It is highly configurable and customizable, but it also offers a visually-guided process. It still requires CRM integration to fully function with the right data, but its well-structured platform can be used with numerous CRM systems (including Salesforce, the platform it was built on).

Defining IBM CPQ

IBM’s foray into the world of CPQ came in 2010 when it acquired its CPQ solution from Sterling Commerce. Now operating under the “IBM Sterling CPQ” name, This platform revolutionizes the purchasing and selling of intricate goods and services through all customers’ preferred channels, making it easier than ever to for them to make purchases.

IBM Sterling CPQ is the ideal platform to modernize the ecommerce experience and enhance sales productivity. Its software solution guides customers, partners, call center reps, and sales teams to choose from a selection of quality products while ensuring accurate pricing.

With this tool, businesses can provide online buyers with an accurate, personalized purchasing experience without needing to manually assign items or prices. And they can use the platform’s analytics features to gain insight into customer trends and create products that more closely match their preferences.

Product Features

Comparison of Key Features

When examining each product, their differences become clear. Every CPQ software has its own niche and use cases, even if they both accomplish the same general task. In the case of Conga and IBM, their approaches are completely different, as Conga CPQ is designed for complex enterprise sales for many types of product and service businesses, while IBM handles the ecommerce side.

Conga CPQ is remarkably flexible in gathering customers’ exact specifications. With the ability to handle multiple pricing models including one-time, recurring and usage-based accounts, it makes an excellent option for businesses with complex cost frameworks.

IBM Sterling CPQ’s standout features are its order management platform and inventory visibility functions. These help retailers deliver a seamless omnichannel experience while ensuring up-to-date data, even for companies with thousands of SKUs and multiple warehouses across different regions. IBM CPQ also integrates with other enterprise data warehouses and database tools, making it helpful for data science teams at large retail companies.

Another difference between Conga and IBM is in their approach to retail sales. While Conga is mainly designed for enterprise sales in the form of subscription models, digital services, and complex B2B ecommerce packages, IBM’s platform can provide store associates with the tools they need to sell more effectively on the physical sales floor.

Here’s a breakdown of each product’s features:

Conga CPQIBM Sterling CPQ
Choose only the functionalities needed to complete business processes and operate them all using the same interface.Streamline retail, ecommerce, and wholesale selling and seamlessly integrate with the IBM interface.
Integration library lets users with third-party software, including DocuSign, HubSpot, Salesforce Sales Cloud, Dropbox, and Google Drive. Integrations with other systems through the Service Definition Framework, including ERP and data systems, including databases and data warehouses.
Relatively fast integration with minimal downtime and setup fees.IT implementation takes a variable amount of time depending on the company’s amount and complexity of data and infrastructure.
Guided selling with real-time deal scoring speeds up the sales cycle and makes selling easier.Provide store associates with mobile tools that enable a personalized in-store buying experience.
Scalable microservices architecture makes it easy for companies to customize Conga CPQ to their business needs.Pricing and customization based on business needs and other IBM product offers.
Support for one-time, subscription, and usage-based pricing models makes managing different customers easy.A seamless omnichannel customer experience that optimizes order fulfillment across multiple supply chain locations.
Unlimited configurations for complex products and services, rules-based pricing, and unlimited attributes for configuration available out-of-the-box.Continuously optimize the order fulfillment process and reduce cost-to-serve with IBM Watson.
Visual product configurator makes it easy to manage models, discounts, shopping carts, and check-out processes.Up-to-the-minute inventory tracking that makes it easy to sell to multiple customers and manage thousands of SKUs.
Subscription, renewal, and order management capabilities with asset-based ordering.Complex billing capacity, automated product and billing configurations.
Cross-sell and upsell insights with full contract visibility that show sales reps where to offer additional products.Inventory visibility, sales process analytics, and in-person reporting for brick-and-mortar and on-site retailers.
Automated approval workflows with cross-functional quote collaboration, plus audit trails. Complete quote-to-cash automation with cross-functional collaboration.
Price optimization with price waterfall and cost analyses.Profitability, discount structure, and revenue intelligence insights synced with a data warehouse.
Web-based platform with software integrationWeb-based platform with custom-coded software integration
Phone support
Email responses
Community and forum
FAQ and knowledge base
Video tutorials
Webinars
New user training and onboarding
Phone support
Email responses
Community and forum
FAQ and knowledge base
Video tutorials
Webinars
New user training and onboarding
Extensive third-party IT consulting
3/20/2023 Update
Based on capterra.com

Customer Size

Ideal Customer Profiles

Understanding the customer sizes and segments best-suited for each platform is critical when deciding which one will work best.

Conga CPQ is a viable solution for medium and large organizations with over 93% of its customers doing over $50M in annual revenue. It supplies unparalleled product configuration abilities that allow you to create tailored pricing proposals based on a variety of scenarios. This powerful technology offers an optimal balance between flexibility and automation—ideal for mid to large-sized companies.

IBM Sterling CPQ serves companies of the same sizes, but its customers have completely different product offerings, scope, and market use cases. It’s suitable for businesses with large retail catalogs that require quick and efficient order management, inventory visibility, and sales quoting capabilities. The platform is also designed to support a wide range of customer segments including B2B, B2C, and C2C.

It is also worth noting that customers of Salesforce would be better suited to use Conga CPQ to make their quoting process simpler and more efficient. IBM customers, on the other hand, will benefit from a seamless integration that IBM CPQ offers.

Because of their robust features, smaller businesses might find that either of these solutions are too complicated. In this case, they should look into simpler CPQ software that can meet the needs of their organization without the cost or complexity associated with larger platforms.

Customer Support

Support Features & Resources for Each Solution

CPQ implementation isn’t easy, especially when it comes to larger businesses with more than one office or location. When considering multiple offices or retail locations, global workforces, and different customer segments all under the same platform, it’s important to have reliable customer support.

Conga has excellent technical assistance with a dedicated team that quickly responds to any inquiries or issues you may face. IBM also provides an extensive library of resources for customers in addition to their responsive help desk staff.

In terms of support offered, their abilities are quite similar. But IBM edges out Conga thanks to its powerful and well-known platform with plenty of specialist consultants and third-party IT services providers that can help.

Pricing

Breakdown of Pricing Options

Pricing plays a critical role in the buying decision process, and the pricing models of Conga and IBM are similar.

As enterprise solutions, each product is offered on a quote basis (i.e., prospective buyers must contact sales for a customized quote).

When it comes to costs, IBM Sterling CPQ is more expensive because of its wide range of features and the support services it offers. And depending on how robust a customer needs the system to be (and what other IBM products they use), the product can quickly become even more costly.

Conga’s pricing is usually lower due to its focus on automation and configuration capabilities for large enterprises. Although it starts at around $35 per user per month for most users, this price rarely sits this low. It goes up depending on the number of features and integrations required (which also adds to its complexity).

It’s worth noting that the additional IT infrastructure, setup costs, and maintenance fees can quickly make the solution more expensive. Before investing in an enterprise CPQ solution, businesses should be aware they will need to budget for more than bust the per-month cost of the product.

To better understand pricing, here’s a quick look:

Conga CPQIBM Sterling CPQ
Product PricingCustom configuration –
contact sales
Custom configuration – contact sales
Implementation FeesOne-time implementation feeOne-time implementation fee,
plus setup costs for IT resources
Additional LicensesAdditional product costs on a per-use basisAdditional product costs on a per-use basis

Summary

Considerations for Choosing Between the Two Solutions

Conga CPQ and IBM CPQ are both excellent solutions for large enterprises, but their target customer segments are quite different.

Conga is better suited to companies that require powerful product or service configuration capabilities (e.g., large agencies, consulting firms, vendors, B2B software companies). IBM is an ideal choice for businesses with large retail catalogs that need efficient order management and sales quoting tools.

In terms of pricing and customer support, the two platforms are similar. However, IBM’s platform is more expensive, and it has a stronger presence in the market with plenty of specialists that can help.

At the end of the day, businesses should choose the CPQ solution that can best address their needs. Both Conga and IBM have powerful features and capabilities—they just differ in terms of who they are most suitable for.

FAQs

Frequntly Asked Questions

Are Apttus CPQ and Conga CPQ the same?

Apttus CPQ and Conga CPQ were once two products, but they went through a merger in 2017. Apttus purchased Conga CPQ in a $715 million deal and now operates under its name. This strategic purchase was likely sought after because Conga was (and still remains) one of the biggest apps on the Salesforce AppExchange.

What does CPQ software do?

CPQ software has many different functions, depending on the business model and type. Here’s a general list of the most common features of a CPQ software:

Product selection and configuration
Automated quote generation
Proposal and deal management
Sales management
CRM and ERP integration for data sharing and reporting
Fully-managed QTC (quote-to-cash) process
Real-time pricing and discounting
Subscription management

Are Conga CPQ and Salesforce CPQ the same?

Salesforce offers its own CPQ solution, but Conga was built on Salesforce. Conga also remains one of the most popular apps on the AppExchange. However, Conga works regardless of whether or not its customers are concurrently using Salesforce, and the software offers many other CRM and ERP integrations for different business tech stacks.

Is CPQ hard to learn?

Some CPQ solutions are easier than others. In the case of enterprise CPQ software, implementing it usually requires the help of outside specialists or an in-house IT team that can complete the setup and maintenance. It may also require some training for sales teams to get used to the new system. However, once it’s up and running, CPQ software is easy to use.

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